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Fire & Ice Server

at Prime, inc.

Posted: 10/5/2019
Job Reference #: 2256
Keywords: hotel

Job Description

  • Job LocationsUS-MO-Springfield
    Posted Date4 months ago(6/5/2019 4:59 PM)
    Job ID
    2019-2256
    # of Openings
    1
    Category
    Fire & Ice
  • Overview

    The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.

    Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

    The Oasis Hotel & Convention Center is a property structured upon our core values:

    Passion- Passionate about who we are and what we do

    Respect- Mutual respect and appreciation for our associates and guests

    Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

    Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.

    Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.

    Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.

    Responsibilities

    Our Fire & Ice Servers provide a memorable dining experience to our guests. Our servers are dedicated to making our guest feel welcome, comfortable, important and relaxed.

    Responsibilities:

    • Greets guests in a friendly and professional manner
    • Prepares tables by laying napkins and utensils making sure the condiments are refilled preforming all other preparation tasks.
    • Responsible for table bookings and directing our guest to their tables in the absence of the host (ess)
    • Stays updated on current menu options, specialties and menu deviations, knowing if the kitchen staff is running out of items, etc.
    • Has full and complete knowledge of the restaurant menu, ingredients, preparation methods and garnishes for all dishes.
    • Responsible for presenting menus, suggesting dishes, assisting in drink selections, informing customers about food preparation details, and communicating specific customer needs to the back of the house.
    • Provides a memorable dining experience by delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses all while providing extreme guest service.
    • Properly open and pour wine at the tableside.
    • Obtains revenues, issuing receipts, accepting payments, and returning change.
    • Preforms basic cleaning tasks as needed or directed by the Restaurant Manager. Keeps work area clean and tidy at all times.
    • Assists with special events as needed
    • Setup and service of private dining rooms
    • Communicates products and services available at the hotel and convention center

    Qualifications

    Requirements:

    • Previous serving experience required.
    • Basic knowledge of fine dining and a strong knowledge of wines/beverages
    • Bartending experience beneficial
    • Excellent communication, guest service and time management skills
    • Knowledge of the hotel industry beneficial
    • Will work a varied schedule to include days, nights and weekends

    Physical Requirements:

    • This position requires constant standing and walking. Must be able to lift and carry 60lbs. Pulling and pushing is minimal. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel.

    Working Environment

    • Indoor working conditions in fast paced environment.