Job: Operations Analyst

Jobing Description

Job Description - Operations Analyst (11008305)

Job Description

Operations Analyst(

Job Number:
11008305)

Description

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.

Under the general direction of the MO HealthNet Account Manager, the purposes of this position are to: 1) management and delivery of contractually required reports, documents and deliverables to the Client; 2) perform quality analysis on operational procedures and policies; 3) assist in the development of new initiatives and requirements; 4) manage application report monitoring tools; 5) network and desktop IT support for local office location and staff; 6) create and triage tickets for application enhancement and bug fixes

Handles Account Management/Client Services, Release Management, Application Monitoring, Local IT and Networking support.

Education and Experience:

Education: Degree in computer information systems or a certificate with industry experience comparable to undergraduate degree recommended. Degree in health administration or business management or comparable industry experience or education required. Advanced degree or comparable industry experience recommended due to level of responsibility and potential for direct and indirect supervision of other staff.

Experience: Analytical and problem-solving experience required. Project management experience and client management experience required. Experience in the health care/pharmaceutical industry preferred. Good communication skills (written and oral) required.

Job Skills:

Job Knowledge: Must have problem solving ability for data analysis and software testing. Have capability to manage local network and IT needs. Have project management and client management experience for client satisfaction.

Completion of Job Responsibilities: Strong project management skills with a skill level that is high quality with consistent attention to detail. Functions autonomously, rarely needing assistance with routine assignments. Examines own performance and takes every opportunity to improve self. Is a fully participating team member. Consistently collaborates with clinical and account management team. Shares/uses suggestions for performance. Manages time effectively. Consistently uses methods which are efficient

Interactions with Staff/Clients/Provider Community: Interaction with staff/clients/ provider community is professional and supportive. Frequently offers assistance and expertise. Inspires staff/clients/provider community to feel part of team. Highly enthusiastic and motivated. Inspires team work.

All other duties as assigned

ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.