Job: Member Advocate

Jobing Description

POSITION SUMMARY

The Outreach/Marketing Representative is responsible for making recommendations to the management team regarding any changes needed to improve either the actual care provided or the manner in which the care is delivered to members. The person assign to this position must have substantial at least three[3] years experience in health care, preferable working with low-income populations, and have demonstrated cultural sensitivity.

*** While this is a Telework position designated out of the Colombia office location, candidates must work and travel within the Kansas City Metro area.***

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

FUNCTIONAL EXPERIENCES

Communications / Advertising/Brand development/4-6 Years

Communications / Advertising/Member communications/4-6 Years

Marketing/Promotional and collateral materials/4-6 Years

Information Technology/Strategy & planning/1-3 Years

TECHNOLOGY EXPERIENCES

Operating Systems/Windows/1-3 Years/End User

Remote Access/Cisco VPN (hardware and software suite)/1-3 Years/End User

REQUIRED SKILLS

Service/Providing Solutions to Constituent Needs/ADVANCED

Service/Handling Service Challenges/ADVANCED

Service/Creating a Differentiated Service Experience/FOUNDATION

DESIRED SKILLS

General Business/Turning Data into Information/ADVANCED

Leadership/Driving a Culture of Compliance/FOUNDATION

Service/Working Across Boundaries/ADVANCED

ADDITIONAL JOB INFORMATION

Effective telephone, oral and written communication skills. Bilingual preferred.
Ability to successfully interact with members, medical professionals and health plan and government representatives.

Please note that benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna does not permit the use of tobacco related products or drugs in the workplace.